Refund and Cancellation Policy
Welcome to healthtimeherbal.com! We value your trust and aim to provide you with the best experience. This document outlines our refund and cancellation policy to ensure transparency and clarity for our customers.
We offer refunds under the following conditions:
Defective or Damaged Products: If you receive a product that is damaged or defective upon arrival, you are eligible for a full refund.
Incorrect Product Delivered: If the product delivered is not what you ordered, we will issue a refund or replace the item, as per your preference.
Non-Delivery of Product: If your order is not delivered within the promised timeframe, you may request a refund.
To be eligible for a refund, the issue must be reported within 7 days of delivery.
Refunds will not be issued under the following circumstances:
Opened or partially used products.
Products purchased during special sales, promotions, or clearance events.
Failure to follow product usage instructions or guidelines.
Requests made after 7 days of delivery.
Initiation: To initiate a refund, email us at support@healthtimerherbal.com with your order number, proof of purchase, and details of the issue.
Review: Our customer support team will review your request within 2-3 business days.
Approval: Upon approval, you will receive an email confirming the refund.
Processing: Refunds will be processed within 7-10 business days to your original payment method.
Order Cancellation by Customer:
Orders can be canceled within 24 hours of placement for a full refund.
After 24 hours, cancellations are not permitted as the order will have been processed.
Order Cancellation by healthtimerherbal:
We reserve the right to cancel orders due to unavailability of stock, issues with payment, or other unforeseen circumstances. In such cases, a full refund will be issued.
Action | Timeline |
---|---|
Report defective/damaged item | Within 7 days of delivery |
Request refund for non-delivery | Within 7 days of expected date |
Cancel order (customer request) | Within 24 hours of placement |
Refund processing (post-approval) | 7-10 business days |
If you have any questions or need assistance, please contact us:
Email: support@healthtimeherbal.com
Phone: +919009006294
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Thank you for choosing healthtimerherbal. We strive to ensure your satisfaction with our products and services.
You may check out all the available products and buy some in the shop
Return to shopHealth Time Herbal PVT. LTD.
c/o Desraj, Shop No.8, Opp. PGI, Jind Road Bye Pass, Kaithal-136027
Email:-support@healthtimeherbal.com
Phone- 9009006294